Much of the positive word-of-mouth we receive from owners/operators stems from our unique ability to address roofing issues both effectively and efficiently.
Vross: A roof can be a building’s costliest asset to maintain so it’s imperative for retailers and restaurant operators to be able to trust their chosen roofing service provider in terms of value, responsiveness, safety record, experience, technology, self-performance, warranties, workmanship, quality materials, etc. R&R: Why should owner/operators choose Simon Roofing to be their next vendor partner?
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In our business, we know time is of the essence when a roof is leaking - especially in retail and restaurant environments where water intrusion can quickly translate to damaged inventory or equipment, wet insulation, health code issues, or slippery conditions inside the building that can force a business to close for repairs. Vross: Ranking among our favorite and most common customer feedback is relief about our prompt response time and ability to fix roof leaks on the first try, as well as elation about money saved from our recommended alternatives to replacing roofs. R&R: What kind of feedback do you receive from clients? A success of note is the addition of nine new regional offices in 2018 and the planned addition of six more offices in 2019. An example is the unveiling of our CLP™+ Roofing Systems, a line of proprietary products designed to be superior alternatives to single-ply roof replacement systems. In addition to the brainpower of advanced-degreed chemists we continue to add to our team, the developments we’re making with high-performance commercial roofing materials are truly reshaping the industry. Vross: We’re especially proud of the growth and expansion of our R&D efforts and product testing, which we perform in our in-house lab and manufacturing plant. R&R: Name some highlights and successes from 2018 you’re proud of, and your plans to continue or grow that success in 2019. We can then work with the customer to jointly determine what course of action makes the most sense for their specific roof and business plan, whether it be to repair it, restore it back to watertight condition under warranty or replace it, which we only look upon as a last resort. Through extensive testing and analysis of roof membrane samples performed in our in-house, state-of-the-art lab, we’re able to accurately predict the amount of useful life left on a roof down to actual years and months. Vross: SR PreVision is one of our signature services that stands alone because it adds science and removes subjectivity when determining the optimum time to intervene on a problem roof. R&R: What makes your company’s “signature service” stand out in the industry? Vross: Simon Roofing is a national commercial roofing company that maintains 66 service centers around the country in close proximity to its national retailer and restaurant customers. R&R: In what regions of the country do you conduct most of your business, or are you nationwide? Our Simon Surfaces division also supports retailers and restaurants through its concrete repair, restoration and replacement services using epoxy or urethane-based materials on commercial flooring, curbing, ramps, sidewalks, steps and other concrete surfaces.
Our customers benefit by us presiding over the entire supply chain because they have one point of contact should issues arise, and we’re able to maintain quality control that allows us to warrant both the workmanship and materials for the duration of the roof’s warranty. We’re unique in that we’re not only the contractor who performs the repairs and installs the roofing systems, but we’re also the manufacturer who produces the materials we exclusively use. Vross: Simon Roofing’s customer list includes many large retailers and restaurants who turn to us when they need high-quality leak repairs, roof restorations and/or roof replacements.
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